🍑 Our Custom Order Policy

 

At The Laughing Peach, we take pride in creating unique, high-quality engraved products specifically for you. Because these items are permanently customized, we have a specific set of guidelines regarding returns and exchanges.

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1. The "No-Go" on Returns

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Since production involves permanent engraving, we cannot accept returns, cancellations, or exchanges for:

• Change of mind after production has begun.

• Spelling or grammatical errors provided by the customer.

• Incorrect size or color selection made during the checkout process.

Pro Tip: Double-check your personalization notes! We engrave exactly what you type.

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2. When We’ve Got You Covered

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We stand behind our craftsmanship. If your order arrives and fits any of the following criteria, we will make it right:

• Manufacturing Defects: Issues with the item itself or the quality of the engraving.

• Our Mistake: If we engraved "Sarah" when you clearly typed "Sara."

• Damaged in Transit: If the item arrives broken or flawed.

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3. How to Request a Replacement

 

If there is an issue with your order, please reach out to us within 7 business days of delivery:

1. Email us: Send a note to hello@thelaughingpeach.com.

2. Include Photos: Attach a clear photo of the product and the specific issue/damage.

3. Resolution: Once verified, we will prioritize a replacement for you at no additional cost.

4. A replacement will be shipped out within 7 business days or less once verified.